We realize that placing an order for a custom product
online can seem daunting due to all the variables involved. We've been
in this business for more than 5 years, so rest assured your transaction
with Golden Fleece Embroidery will be a pleasant one.
I've decided what I want, how can I place my order?
You may place your order online 24 hours per day/7
days per week. You may also place your order by phone, if you prefer.
Our business hours are 9:00 AM to 6:00 PM (EST) Monday through Friday.
A friendly representative is standing by.
Call Us: (800)-238-9969
Email: BIGVASILY@aol.com
I have my own artwork, what file types do you accept?
High resolution format (300 dpi or greater) such
as: .TIF, .JPG, .BMP,
Are the setup and digitizing fees a one time fee?
Yes, these are one time fees as long as your artwork
remains the same. Your artwork will be placed in our company archives
for future use. When you place another order using this same artwork,
we will waive the setup fee on that order.
What is the process for placing an order?
Step 1: You
place an order for your merchandise either online or by phone.
Step 2: You send us your artwork or artwork
ideas, we design and set it up for the appropriate application.
Step 3: We email you to approve your artwork.
Once approved, we will store it in our company archives in your organization's
folder for your future use.
Step 4: We schedule your order for production.
Step 5: Production
of your order takes approximately 7 days from the date of your online
approval depending on the product type of your order. Allow the appropriate
shipping time depending on your location.
I have a large order to place, must I order online?
We realize the common fears of placing a sizeable
order online. We have friendly representatives standing by to take your
order by phone, if you'd prefer.
How long will it take to receive my order?
Most orders will be completed within a week, but
this will be discussed with you depending on return of artwork and your
approval. Generally, after the artwork is completed and approved, it takes
one week to complete your order. On some occasions, depending on the product
ordered, more time will be required or less. You will be notified of this
before you finalize your order.
Once your order is complete, please allow the appropriate
shipping time depending on your location.
What are your payment terms?
We currently accept Visa, MasterCard, Discover
and American Express. We also accept company checks and money orders.
Do you have a guarantee policy?
Your satisfaction is our biggest concern. And we
strive to create a product you will be pleased with. If you would happen
to not be satisfied with our products and services, we will work something
out to satisfy you completely.
Are there any hidden charges?
Golden Fleece Embroidery is always up front with
the fees for our services. If we encounter a special circumstance with
your order, you will never be charged for something without first being
notified about it. That's a promise.
How much is shipping?
Shipping is determined on an individual order basis.
We use UPS so you will receive your product as fast as possible.
I have a logo or artwork, how do I send it to you?
You can send us your artwork under the "quote
request" section at the website.
How many colors can I use in my logo design?
For Embroidery: Your logo may include up to fifteen
different colors of thread. We will match thread colors to your existing
logo colors as closely as possible.
Will I see a sample of the artwork before my items are made?
Once our artists have created and finalized your
artwork or sew-out according to your specifications, you'll receive an
email with information on how to approve the design. At this point, any
changes requested will be adjusted and sent out for your final approval,
if required. Your satisfaction is guaranteed.
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